Refund policy
Returns & Exchanges
Buy it, train in your size, and if it isn't right, send it back. You have 14 days from the day it arrives.
Exchanges — your first one is free
Wrong size is the most common reason anything comes back, and nobody knows their TUFF size until they've held it. So your first exchange on any order costs you nothing: Bosta collects the original and delivers the new size in one trip.
Returns for refund
Within 14 days of delivery, provided the item is:
- Unworn and unwashed
- With all original tags still attached
- In its original packaging
Try things on. Move in them. But please don't train in them and then send them back — we can't resell a used garment, and we'd rather be straight with you about that than hide it in the small print.
Return shipping
- Free if the item is faulty, damaged, or not what you ordered.
- EGP 80, deducted from your refund, if you simply changed your mind.
Refunds
Once we've received and checked the item, your refund is issued within 7 business days. Card refunds go back to the card you paid with. Cash-on-delivery orders are refunded by bank transfer or mobile wallet — whichever you prefer.
Original shipping charges aren't refunded unless the fault was ours.
What we can't take back
- Items worn, washed, altered, or damaged after delivery
- Items returned without tags or original packaging
- Anything returned after the 14-day window
We don't exclude sale items. If it doesn't fit, it doesn't fit — the price you paid doesn't change that.
How to start
Email support@tuffoutfit.com with your order number and what's wrong. We'll arrange collection from your address through Bosta — you don't need to go anywhere.
Faulty items
If something fails through a manufacturing defect within 30 days, we replace it or refund it in full, including all shipping. Send us a photo and we'll sort it.